What to Do When Unsure About Serving a Customer

You’re Not Sure? Here’s What to Do!

Picture this scenario: you’re behind the bar, the atmosphere is lively, and customers are enjoying their drinks. In the midst of it all, you come across a customer who seems a bit off. Maybe they’re slurring their words or unsteady on their feet. You start to wonder, should I serve them?

The Right Move: Consult a Supervisor or Manager

When you’re uncertain about serving someone, the best action is crystal clear: consult with a supervisor or manager. This isn’t just a suggestion; it’s the safest choice for your guests, your establishment, and, let’s be real, for your peace of mind, too.

So why is this step so crucial? Here’s the thing. Managers and supervisors bring a wealth of experience and training to the table. They’re often well-versed in the establishment's policies regarding alcohol service and understand the legal implications of serving intoxicated customers. Consulting them not only helps clarify your doubts but also aligns with responsible alcohol management practices. It’s about taking a step back to make informed decisions—especially one as significant as serving alcohol.

Why It Matters

Let’s take a moment to think about the bigger picture. Serving alcohol carries with it certain responsibilities, right? Over-serving customers or serving those who are already intoxicated can lead to serious legal consequences. Imagine the repercussions—not just for the individual who’s had too much to drink but for their safety, the safety of other patrons, and even your establishment’s reputation. Laws vary from one location to another, but one thing remains true: the stakes are high.

Consider this—when you consult a supervisor, you’re not just following protocol. You’re showing a commitment to guest safety. By checking in with someone knowledgeable, you contribute to a more enjoyable environment for everyone. Plus, it minimizes the risk of those awkward or, let’s be real, potentially dangerous situations that can arise when alcohol is involved.

What NOT to Do

Now that we’ve highlighted the best approach, let’s touch on what to avoid. Serving a customer anyway? That’s a gamble you don’t want to take. Ignoring your uncertainty? Not a good idea either. And asking other customers what they think? Well, that just complicates things more. You wouldn’t ask a stranger for directions if you’re lost in a city, would you?

Ultimately, seeking guidance ultimately empowers you as a server. It’s about building your knowledge, reinforcing your skills, and fostering a culture of responsible service. Think of yourself as a part of a larger machine—everyone plays a role in creating a safe and enjoyable atmosphere.

Enhancing Your Skills Even Further

If you’re starting your journey into the world of alcohol management, consider taking a few refresher courses. There are plenty of resources available that cover proper beverage service, legal responsibilities, and how to read customers effectively—crucial skills for any server worth their salt!

So next time you find yourself in doubt, remember that your first move should be to consult someone with more experience. It’s not just about following the rules; it’s about creating and maintaining a safe and enjoyable experience for all. When in doubt, ask for help—it’s a win-win situation for everyone involved!