What Should You Do If a Customer Appears Intoxicated?

What Should You Do If a Customer Appears Intoxicated?

When you’re working in a bar or restaurant, you see all kinds of folks. Some come in to celebrate, while others are just out to unwind. But let’s face it — every so often, you’ll encounter a customer who’s had a bit too much to drink. So, what’s the best thing for you to do? Hint: it’s not what you might think!

The Right Move: Refusing Service

If it looks like a customer is intoxicated, the top priority is to refuse them further alcohol service. Now, I know what you might be thinking: “But they’ll get upset!” Or, “What if they complain?” Here’s the thing — making that choice actually helps to protect not just the customer, but also your restaurant from potential complications.

Offering alternatives such as food or non-alcoholic drinks is the way to go! This is a perfect opportunity to show your guests that you care about their well-being. Maybe suggest a refreshing soda or some water? Let’s be honest, who doesn’t love a good snack while enjoying their night out?

Why Refusing Service Is Key

Think of it this way: your establishment is not just a place to grab a drink; it’s a space where memories are made (and sometimes, not so great ones!). When a server proactively refuses service to an intoxicated guest, they’re stepping up as guardians of the environment. It’s all about maintaining responsible service standards. Plus, helping a tipsy patron with food or a tasty mocktail is just good business — it can mitigate the effects of the alcohol they’ve already consumed.

A server’s responsibility is to cultivate an enjoyable atmosphere where everyone feels safe. If a customer is already intoxicated, encouraging them to drink more could result in regrettable consequences — for them and for you! And we all know how painful that can be, right?

What Not to Do

Okay, let’s break down a couple of alternatives in this scenario and why they won’t cut it:

• Encourage them to drink more water? Sure, hydration is important, but it doesn’t deal with the fact that they've already had too much alcohol. Confusing, isn’t it? It might create a false sense of security — “Oh, I can just drink water and I’ll be fine.” Not quite!

• Ignoring the situation? Yikes! This is probably the worst course of action. Pretending nothing is wrong can lead to more significant issues, perhaps even putting the customer or others at risk. As a server, you owe it to yourself and to your patrons to speak up.

• Calling their friends for help? Sure, it’s nice to want to help, but this action doesn’t address the immediate problem at hand. Plus, you may end up with a more chaotic situation than needed, wouldn’t you agree?

Safety First

Striking the right balance is key here. By refusing further alcohol service and instead offering alternatives, you’re diving deeper into the world of responsible alcohol management practices, which is essential in any establishment that serves drinks. It creates a safer atmosphere and helps prevent potential alcohol-related incidents like over-intoxication or disturbances.

So next time you see a customer who’s had a bit too much, don’t hesitate to step up! Suggest some tasty food options or a refreshing non-alcoholic drink. Who knows? You might just end up turning an awkward situation into a chance to show great service and care for your patrons! After all, a little compassion goes a long way, doesn’t it?

Being proactive in your service isn’t just a good practice; it’s a necessity. It keeps the vibes right and helps everyone enjoy their time with peace of mind — that’s a win-win in my book!